We value NDIS providers – registered and unregistered. Here’s how we can help make your life easier as you serve folks living with disability.


We Pay Super-Fast

..payments are processed every day. Most invoices are paid in 3 days and some are faster!


No Service Bookings Required

That’s right – you don’t need service bookings with plan managed participants.


No Point Of Pain

We pay you so your clients don’t have to. there’s no cash flow concerns – no point of pain.


Access To Live Provider Portal

..all your invoices, all your clients, payment status and full reports. Amazing!

We Pay $uper-Fast

One of the big objections we hear about plan managers is that they pay too slowly. You don’t want to wait 30 or 60 days to receive payment for the work you’ve done? We don’t blame you. We know what it’s like to be a smaller operator, to have school fees and mortgages of your own to pay. We know that your cash flow is just as important as that of your clients.

We know that some of the bigger plan managers employ a monthly payment policy – and some times it’s 30 days after the end of the month. We don’t see any need for this. The money is already there, the services have already been rendered, let’s get you paid.

We process invoices daily, meaning that our average turn around is the 3rd business day! We send you notifications when your invoice has been entered and a remittance advice when it is paid into your account. Fast, transparent, respectful.

If you have clients who use plan managers who don’t serve them well, or don’t serve you well, then why not recommend they switch to My Plan Support? We’re here for you too.

No Service Bookings Required!

For self-managed clients, to be sure there will be funds to complete your therapy within their plan period, you need to create a service booking. If you don’t, the client could over-spend, leaving them with no money to pay for your services already rendered. Making this service booking can be difficult and every service booking is meant to be partnered with a signed service agreement.

This makes the regular process of engaging and serving a new client, more tedkious than it should be.

With NDIS Plan Management, all this is handled centrally. You don’t have to worry. Just do what you’re trained to do and send us the invoice! Yes, you read that right. You don’t have to create service bookings for plan manged clients. We provide a live participant portal as well as monthly reports that help the participant to stay on track. We also provide regular warnings when budget limits are getting close so we can avoid the situation where you don’t get paid.

No Point Of Pain

Client Cash Flow Means More Appointments

Too often, self-managed participants have to pay up front for provider invoices. They then go back to their Participant Portal and make a claim for that service. It’s complicated and a mistake means a delay in receiving their money. This, in turn, makes them reluctant to attend their next appointment and fork out more cash.

These folk already have a lot on their plate. We’d like to take part of that burden away and help them get to see you as often as they can.

Plan Management Is Just Too Easy!

For plan managed participants, you send your invoice straight to us at My Plan Support. That’s It! Nothing more to do, and with our 3 day average turnaround, your cash flow is topped up and your client’s was never touched. It’s a win-win!

Remove that point of pain for them at checkout. Just tell them, “You’re plan managed, so that’s all sorted!” It means that your last words to them and their last memory of your service are both positive.

Access To Live Provider Portal

Our Live NDIS Provider Portal, allows you to see the status of each invoice you’ve submitted in real time. There’s no need to wonder whether or not we’ve received it or how far it is through the payment request process. You can see the invoice status as it changes.

What’s more, the portal allows you to see reports of how much you’re charged per month and per participant. This helps you keep track of business.

What If Participants Don’t Have Plan Management In Their Plan?

We are meeting lots of folk who clearly need plan management to ease their burden, but their local area coordinator hasn’t added it. Often it’s just because the participant didn’t know they should ask. If their plan is new, they can request to have it added. If not, we’d still love to have a chat with them and help them get it added for next time around. Could you help us simply by telling your clients that they should ask for plan management, and then hand them our card? Thanks.

If you have clients who use plan managers who don’t serve them well, or don’t serve you well (by paying your invoices 30 days late for example), then why not recommend they switch to My Plan Support. For that matter, why not recommend us to other providers you’re associated with. That would be awesome!

Contact Us

Did you know that you can see the live status of your submitted invoices in our NDIS Provider Portal. That’s the fastest way to get information about payment processing.

Chatting is often the easiest way to get started. Send us an email using this contact for or call us directly.

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