Provider Payment Process

All payment requests to be emailed to

To ensure correct and speedy processing please include the following items on your invoice;


  • Participant name in email subject and/or body
  • Unique Invoice number and date
  • Your Business ABN
  • Business Contact Details
  • Name of NDIS Participant services were performed for
  • Date/s service was performed
  • Item details or hours of service
  • Hourly rate charged if applicable
  • Travel time if applicable
  • NDIS line item if known or detail of service provided.
  • Amount of GST charged, or ‘Price does not include GST’ or showing the GST component as nil or zero
  • Payment details – Account name, BSB and Account Number
  • Preferred email address for remittance.
  • PDF format preferred – please provide an attachment not a link.

Participant Reimbursement Request

All reimbursement requests to be emailed to

Please include in your email:

  • Subject – Reimbursement Request for (participant name)
  • Note that the receipt/invoice is paid in full
  • Reason for purchase/therapy
  • If necessary – state whether this item has been approved by your LAC or Coordinator of Supports

The receipt must include:

  • Provider/suppliers name and contact details
  • Provider/supplier ABN
  • Date of supply/service
  • Product or service
  • Price
  • GST status – GST or no GST
  • Paid in full or 0.00 balance.

 Businesses must always give you a receipt (or similar proof of purchase) for anything over $75. If they don’t, ask for one. You also have the right to request a receipt for anything under $75 and the receipt must be given within seven days of asking.

Share This