The Story of My Plan Support
My Plan Support began on a simple premise: the NDIS is life-changing, but it shouldn’t take over your life. It opens doors to important supports for participants and their families, but the maze of paperwork and confusion around legislation and funding rules can become quickly daunting.
At My Plan Support, you get the personal support and human touch of a small plan manager, combined with the online services and efficient processing of a large plan manager. So, you get the best of both worlds.
Proudly based in Newcastle, our one-on-one plan management is available to participants in NSW, QLD — and right across Australia. We’re more than just a company, we’re a trusted friend, here to support your NDIS journey and make things simple.
Custom Portals tailored to you
When you see your funding in real time, you can spend with certainty. Our online Portals (three in total tailored for Participants, Providers and Coordinators) were designed by people with firsthand NDIS experience who understand the everyday challenges of the NDIS, and what’s needed to make things easier.
Our Portals update in real time as invoices arrive, giving you simple snapshots of your budgets and spending. You can even customise email and notification settings so you’re always in control.
Great testimonials
See for yourself what makes My Plan Support different from other plan managers, and why so many customers love their plan management experience with us.
Quick and easy signup
Once you have the correct budget for plan management (Improved Life Choices) included in your plan, you can join My Plan Support easily online or call us on 02 9161 3900.
Fast, responsive service
My Plan Support helps you use your NDIS funds with confidence. We know the NDIS system inside out: budgets, categories, line items and all the tricky bits, so you always have clarity and control.
We’re here to answer your questions whenever they come up, so you never feel stuck. We’re fast, friendly and accurate, and we want partnering with us to feel like an easy yes. Call us anytime for a no-obligation chat.
Australia-wide service
We’ve got happy customers across the land.
No matter where you live in Australia or its Island Territories, you can access our excellent service. Enjoy the same industry-leading response times, knowledge base and fast payments, wherever you are.
Easy, live participant Portal
Every NDIS invoice we process for you is visible in your Participant Portal. You can track your budget, see how your funds are allocated, and even review and approve invoices if you’d like (totally optional). You’ll also get easy monthly budget reports, so you’re always in the loop with every part of your plan.
Of course, there’s no need for you to do any of this if you’re overwhelmed and want us to handle it all for you. We’ve got you covered.
Great for providers too!
We know that providers are important. Without them, there’s no help for participants. We empower providers with FAST payments (processed daily), great correspondence and lots of helpful information.
Are you thinking of de-registering as an NDIS provider because of the new verification costs? Plan management is a way to keep your current clients without being registered.