We value NDIS providers – registered and unregistered. Here’s how we can help make your life easier as you support individuals living with disability.

We Pay $uper-Fast

One of the big objections we hear about plan managers is that they pay too slowly. We know what it’s like to be a smaller operator, to have school fees and mortgages of your own to pay. We know your cash flow is just as important as that of your clients.

We know that some of the bigger plan managers employ a monthly payment policy – and sometimes this is up to 30 days after the end of the month. We don’t see any need for this. The money is already there, the services have already been rendered, let’s get you paid.

We process invoices daily, meaning that our average turn around is the 3rd business day. We send you notifications when your invoice has been entered and a remittance advice when it is paid into your account. Fast, transparent, respectful.

If you have clients who use plan managers who don’t serve them well, or don’t serve you well, why not recommend they switch to My Plan Support? We’re here for you too.

No Service Bookings Required

For self-managed clients, to be sure there will be funds to complete your therapy within their plan period, you need to create a service booking. If you don’t, the client could over-spend, leaving them with no money to pay for services you have already completed. Making a service booking can be difficult and every service booking should be accompanied by a signed service agreement.

This makes the regular process of engaging and serving a new client harder than it should be.

With NDIS Plan Management, all this is handled centrally. You don’t have to worry. Just do what you’re trained to do and send us the invoice! Yes, you read that right. You don’t have to create service bookings for plan managed clients. We provide a live participant portal as well as monthly reports that help the participant stay on track with their spending. We also provide regular warnings when budget limits are getting close to avoid overspending.

No pain points

Client Cash Flow Means More Appointments

Too often, self-managed participants have to pay up front for provider invoices and then claim a reimbursement for that service. It’s complicated and a mistake means a delay in receiving their money. This, in turn, makes them reluctant to attend their next appointment and pay for the service upfront.

NDIS participants already have a lot on their plate. We’d like to take part of that burden away and help them to see you as often as they can.

Plan Management Is Easy!

For plan managed participants, you send your invoice straight to us at My Plan Support. That’s It! Nothing more to do, and with our 3 day average turnaround, your cash flow is topped up and your is not out of pocket. It’s a win-win!

Remove that pain point at check-out. All you need to do is tell them, “You’re plan managed, it’s all sorted!” It means that your last words to them and their last memory of your service are both positive.

Access To Live Provider Portal

Our NDIS Provider Portal, allows you to see the status of each invoice you’ve submitted in real time. There’s no need to wonder whether or not we’ve received it or how far it is through the payment request process. You can see the invoice status as it changes.

What’s more, the portal allows you to see reports of how much you’re charged per month and per participant. This helps you keep track of business.